imaju's Commitment

Responsible Gaming imaju — Fun, Safe & In Control

Imaju believes online entertainment should be fun without disrupting your daily life. We provide a range of tools and resources to help you stay in control throughout your time playing.

18+
Minimum age requirement to play at imaju
24/7
Our customer support team is here to help you
100%
Game limit controls in your hands
0
The cost of getting help and stopping

The Six Pillars of Responsible Gaming at imaju

Every feature we build is designed to keep your gaming experience positive, controlled, and free from disruption to your personal life or finances.

Deposit & Wagering Limits

Set daily, weekly, or monthly limits for your deposits and betting directly from your account settings. Limits you set take effect immediately and can be reduced at any time.

Temporary Break

Need a breather? Use the Break feature to block access to your account for 24 hours, 7 days, or 30 days. No complicated questions, no lengthy procedures — done in one click.

Self-Exclusion

If you feel you need to stop for a longer period, the Self-Exclusion option can lock your account for 6 months up to 5 years. imaju fully respects your decision.

Play Time Limit

Set the maximum number of hours you play per day. When your time limit is nearly up, the platform will send a reminder so you can plan your time more wisely.

Loss Limit

Set the maximum loss amount you are willing to absorb within a given period. Once the limit is reached, the system automatically blocks any further betting for that period.

Activity Monitoring

Imaju continuously monitors playing habits. If we detect any concerning signs, our team will reach out to you proactively to offer appropriate support.

Warning Signs of Problem Gambling to Watch Out For

Gambling problems can happen to anyone, regardless of background or experience. It is not a character flaw — it is a health issue that can be addressed with the right support.

The first step is recognising the signs. If you or someone you care about is experiencing any of the following situations, it is time to seek help without delay.

If you feel stressed, anxious, or unable to sleep due to betting activity, please contact the imaju support team or a counselling helpline immediately.
Read Our FAQ
Playing with money you cannot afford to lose

Using rent money, monthly bills, or emergency savings to gamble is a serious warning sign that needs to be addressed immediately.

Chasing losses with bigger bets

If you frequently increase your bets after a loss in hopes of recovering everything in one round, this is a dangerous pattern.

Lying to family or friends about gambling activity

Hiding the amount of time or money spent on gambling from loved ones is a sign that something is wrong.

Unable to stop even when you intend to

Feeling unable to stop or cut back on betting activity despite repeated attempts is a clear sign of dependency.

Neglecting work, family, or health responsibilities

When gambling begins to interfere with your work performance, family relationships, or ability to take care of your own health, it has gone beyond a safe level.

Borrowing money or selling assets to gamble

Borrowing from family, friends, or financial institutions solely to fund gambling is a sign of serious financial trouble caused by gambling.

Self-Control Tools Provided by imaju

All of the following tools are available directly within your account with no approval wait time or need to contact customer support beforehand.

Deposit Limit

Control how much you can deposit into your account on a daily, weekly, or monthly basis, in line with your actual financial means.

Loss Limit

Set a maximum loss limit for a given period. The system will automatically stop play once that limit is reached.

Session Time Limit

Set a maximum duration for each gaming session. A warning will appear before the limit expires so you can stop in a planned manner.

Hide Balance

Option to hide your balance display while playing, reducing the psychological pressure associated with the amount of money in your account.

Play Break

Take a planned break of 24 hours, 7 days, or 30 days without fully closing your account. Your account balance remains safe throughout the break.

Self-Exclusion

For long-term self-exclusion of between 6 months and 5 years. The account will be fully locked and no promotions will be sent for the duration of the exclusion period.

Activity History

Access a complete record of all your bets, deposits, and withdrawals at any time for a clear picture of your playing habits.

Live Support

The imaju support team is available 24/7 via live chat to help you set limits, apply for a break, or obtain external support information.

How to Set Game Limits at imaju

Setting limits is simple and takes less than two minutes. Here are the steps:

1
Log in to your imaju account

Use your username and password to access your account via imaju.pro or the official imaju mobile app.

2
Go to Account Settings

Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.

3
Select the type of limit you want to set

Choose between deposit limits, loss limits, session time limits, or break options based on what you need at any given time.

4
Enter the limit value and confirm

Enter the amount or duration you want and click "Confirm". Limit reductions take effect immediately, while limit increases require a 24-hour waiting period.

5
Review and monitor regularly

Visit the Responsible Gaming section regularly to review your limits and adjust them according to changes in your financial situation or lifestyle.

Imaju's Commitment to Vulnerable Users

Imaju enforces strict policies to protect users who are more vulnerable to the risks of problem gambling. These include:

Minor Protection
Registration at imaju requires strict age verification. Users must be 18 years of age or older. We use an identity verification system (KYC) to ensure no minors register or use the platform.
Early Detection Programme
The imaju system continuously monitors gameplay patterns. When playing behaviour shows warning signs — such as a sudden sharp increase in betting or attempts to play at unusual hours — our team will respond proactively.
Non-Judgmental Support
The imaju support team is trained to respond with empathy and without judgement to any user seeking help with a gambling problem. No stigma, no pressure.
Gambling Is Not a Solution to Financial Problems
imaju reminds all users that gambling should never be seen as a way to resolve financial problems or life stress. It is purely entertainment and should only be done with disposable funds you can afford to lose.

Malaysia Official Helpline

For expert counselling on gambling-related issues, you may contact Talian Kasih 15999 (24 hours) or seek counselling services through the nearest Jabatan Kebajikan Masyarakat (JKM) Malaysia office.

Responsible Gaming FAQ

Responsible gaming refers to a controlled approach to gambling, where a person plays within self-set financial and time limits. It matters because it keeps gambling an enjoyable pastime rather than a burden on yourself, your family, or your finances. At imaju, we provide a range of tools to help you stay in control.

Yes, you can change your limits at any time through your account settings. However, to protect you, limit reductions take effect immediately while limit increases require a 24-hour waiting period before they are enforced. This is designed to give you time to reconsider before raising a limit.

You can apply for self-exclusion directly through the "Responsible Gaming" section in your account settings. Choose an exclusion period between 6 months and 5 years, then confirm your selection. Your account will be locked immediately and you will not receive any promotional communications during that period. You may also contact live chat support for assistance during this process.

Yes, all funds in your account remain safe throughout your self-exclusion period. You may contact the imaju support team to request a withdrawal of your balance during the exclusion period. The security of your funds is our top priority at all times.

Approaching someone with a gambling problem requires patience and empathy. Try to have an open conversation without judgement. Encourage them to seek professional help through a counselling helpline such as Talian Kasih 15999. You may also contact the imaju support team if you suspect someone is using your account or another person's account without permission.

Yes. imaju has a zero-tolerance policy towards underage users. The registration process requires age verification and valid identity document verification (KYC). Any account found to be owned by an individual under 18 will be closed immediately and all funds returned in accordance with established procedures.

Imaju Responsible Gaming Pledge

Imaju is committed to putting user wellbeing above all else. We believe a great entertainment platform not only delivers an enjoyable gaming experience, but also ensures every user can enjoy that entertainment in a healthy, safe, and controlled manner. Your trust is our most valuable asset.

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Play With Fun, Play With Wisdom — With imaju

Register today and enjoy a premium entertainment experience with the peace of mind that imaju is always there to keep your gaming safe and enjoyable.

Self-Adjustable Limits 24/7 Support Free Self-Exclusion 18+ Only
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