FAQ

IMaju FAQ – All Answers Here

No need to contact support for everyday questions. We've compiled all the questions most frequently asked by iMaju members — from how to register to the withdrawal process — so you can keep playing without interruption.

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Why iMaju is the Top Choice

A Complete Platform, Trusted by Many

IMaju is more than just an ordinary betting site. We've built a safe, seamless, and enjoyable experience tailored specifically for Malaysian users.

Advanced-Level Security

Your account is protected with 256-bit SSL encryption and two-factor authentication (2FA). Every transaction is automatically reviewed to prevent any misuse.

Fast Deposit & Withdrawal

Deposits are processed in under 2 minutes. Withdrawals are completed within 5 to 15 minutes for most local payment methods including FPX, DuitNow, and e-wallets.

Widest Game Selection

From Slots, Live Casino, Sports, e-sports betting to Fish Shooting Games — all available on one platform. Over 1,000 game titles await you every day.

Integrated Mobile App

Download the iMaju app for Android and iOS for free. Enjoy a smooth, responsive gaming experience optimised for smaller screens without losing any features.

Ongoing Bonus & Promotions

Welcome bonuses, weekly cashback, referral rewards, and various exclusive promotions are available every week. Check the promotions page for the latest offers you will not want to miss.

24/7 Customer Support

Our support team is always ready to assist you via live chat. Every enquiry is answered in under 3 minutes — no slow ticketing system, no long waits.

Registration & Account

Registering an iMaju account is quick and easy, taking less than 2 minutes. Click the Register, enter your phone number or email, set a strong password, then verify your identity via the OTP code sent to your phone. Your account will be instantly active and ready to use. No registration fee is required.

KYC (Know Your Customer) verification is required to secure your account and prevent identity misuse. You will need to upload a copy of your national ID (MyKad) and a selfie with the document. The review process is typically completed within 30 minutes during office hours. Your documents are stored with full encryption and will never be shared with third parties.

No. Each user is only permitted to hold one iMaju account. Owning multiple accounts violates our terms of use and may result in all associated accounts being permanently suspended. If you have forgotten your password or are having trouble logging in, please use the password reset function or contact our customer support.

Click the "Forgot Password" link on the Login. Enter your registered phone number or email, and we will send you an OTP code for verification. You can then set a new password. Make sure your new password is at least 8 characters long and contains uppercase letters, lowercase letters, and numbers for stronger security.

Deposit & Withdrawal

iMaju supports a wide range of popular deposit methods in Malaysia, including FPX (online bank transfer), DuitNow, Visa and Mastercard debit/credit cards, and e-wallets such as Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed instantly and funds will arrive in your game account in under 2 minutes. Visit the Deposit for more information.

The minimum deposit at iMaju is just RM10, making it a great option for new players looking to try the platform. The maximum amount depends on the payment method chosen — for FPX and DuitNow, the daily limit can reach RM50,000. If you require a higher limit, please contact our support team for further discussion.

Withdrawals at iMaju are processed quickly. For e-wallets, funds typically arrive within 5 to 15 minutes. For bank transfers, processing time is between 15 minutes and 1 hour depending on bank operating hours. Withdrawal requests submitted before 11 PM are generally completed on the same day. Your account must have passed KYC verification for withdrawals to be approved.

iMaju does not charge any processing fees for deposits or withdrawals. You will receive the full amount requested with no hidden deductions. However, some banks or e-wallet providers may apply a small fee on their end — this is beyond iMaju's control and rarely occurs with local Malaysian payment methods.

Bonus & Promotions

New iMaju members are eligible for an attractive welcome bonus upon making their first deposit. The bonus is credited directly to your game account and can be used across multiple game categories. The rollover requirements are among the most competitive in the industry. Check the promotions page for the latest bonus amounts and eligibility terms.

Weekly cashback is calculated automatically based on your total net losses for that week. The cashback percentage varies according to your VIP membership tier. Cashback funds are credited every Monday before 12 noon with no manual claim required. The more actively you play, the higher the cashback percentage you receive.

Yes, bonus funds can be converted to cash once the rollover requirement is met. For example, if the rollover requirement is 5x and you receive a RM100 bonus, you must place wagers totalling RM500 before the bonus balance can be withdrawn. Your rollover progress can be monitored in real time under the "Bonus" section in your account.

Games

iMaju offers an extensive game library covering video slots, Live Casino (baccarat, roulette, blackjack, dragon tiger), live Sports Betting, e-sports, lottery numbers, and fish shooting games that are hugely popular. All games can be played directly from your web browser with no additional software download required, or via our mobile app.

All games on iMaju use certified Random Number Generator (RNG) technology that has been independently audited by internationally recognised certification bodies. This ensures every slot spin, card hand, or dice roll is truly random and cannot be influenced by any party, including iMaju itself. Live casino game outcomes occur in real time and can be monitored live.

Yes! Most slots and casino games on iMaju offer a free demo mode that can be played without logging in or making a deposit. This lets you understand game mechanics, test strategies, and have fun with no financial risk. When you're ready, switch to real money mode easily via the button provided in the game interface.

Account Security

Your data security is our highest priority. iMaju uses 256-bit SSL encryption for all data transmissions, a multi-layered firewall system, and continuous 24-hour threat monitoring. Your personal and financial information is stored on secure servers that comply with international security standards. We do not sell or share your data with any third party without your consent. Read Privacy Policy page for full details.

Contact our support team immediately via live chat, available 24/7. Our team will freeze your account instantly to prevent any further losses, then conduct a full investigation into the account activity. As a daily precaution, we recommend you enable two-factor authentication (2FA) and never share your login credentials with anyone.

App & Download

For Android, visit the Download page and click the APK download button. Make sure you allow installation from unknown sources in your device's security settings. For iOS, the iMaju app is available via a configuration profile — follow the instructions provided on the download page. Both versions are free and always updated automatically.

Yes, the iMaju app is 100% safe. The APK files and iOS profiles we provide are digitally signed and have undergone thorough security scanning. Make sure you only download the app from the official iMaju website at imaju.pro only, to avoid counterfeit versions that may contain malware. Never download from unknown sources or links.

For Android, your device requires at least Android 6.0 (Marshmallow) or above with a minimum of 2GB RAM. For iOS, an iPhone or iPad running iOS 12.0 or above is sufficient. A stable internet connection with a minimum speed of 4 Mbps is recommended for a smooth live gaming experience. The app is optimised for battery efficiency and low data usage.

Still Have Questions?

Our support team is ready to assist you 24 hours a day, 7 days a week via in-platform live chat.

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Responsible Gaming

IMaju is committed to responsible gambling practices. Set your daily limits and play wisely.

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Know It All? Join iMaju Today

Thousands of Malaysian members are already enjoying a safe, fast, and exciting wagering experience with iMaju. Now it's your turn.

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